Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI-driven analytics. Make informed, data-led decisions for stronger results.
Your security comes first. At Swiftway Evolux, we use bank‑grade encryption, two‑factor authentication (2FA), and offline cold storage for digital assets. We operate in accordance with stringent financial regulations in United Kingdom and undergo regular independent audits. Funds are insured against unauthorised access, so you can trade with confidence on our trading platform.
- Step-by-step how-to guides and round-the-clock support
- Risk-free demo account to practise with virtual funds
- Automated tools that handle the hard work for you
- Begin with a modest amount (from just ) and learn as you trade!
Card withdrawals are usually processed within 1-3 working days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
As a trading platform, we monetise through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden charges - you’ll always see the exact transaction amount before you confirm.
Yes! Swiftway Evolux is available in over 98 countries worldwide. Simply select your country during registration to confirm availability and view localised payment options. Our trading platform complies with local regulations to keep your trading safe and legal.
- AI-driven recommendations - Receive personalised coin suggestions matched to your risk profile
- Ready-made portfolios - Curated bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat or email at info@. For urgent enquiries, the average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, the FCA and CySEC]
- Regular independent audits
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Country-Specific Rules
- Automatic geo-compliance: our trading platform adapts to your country’s regulations
- KYC verification is required where mandated by law
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Your Funds Are Secure
- Bank-level security (just like your online banking)
- 95% of assets held offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers via SEPA or SWIFT (0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers for BTC, ETH and USDT (0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our partner broker directly via their official website. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support or trading platform, get in touch with us and we’ll work to resolve them.
Support Hours
Our customer support team operates 24/7. In the rare event that immediate access isn’t available, our support specialists will respond to your enquiry as soon as possible.
